Your contract is with Buccaneer Boats, (referred to in these conditions as ‘the company’). Any contract to hire a boat with the company incorporates the conditions below and is between the company and you as the hirer. Any contract to undertake a river trip with the company also incorporates the conditions below and is between the company and you as the customer. The contract does not take effect until the company despatch written confirmation of your booking to you. The contract is made in England and is governed in all aspects by English Law. All correspondence should be sent to our trading address which is Buccaneer Boats Riverside Estate Brundall Norwich NR13 5PL
Acceptance of bookings
The company may refuse to accept a booking at its discretion and will not accept any booking made by a person less than 21 yrs For Luxury Day Launch
18 yrs For Small Electric Boats & Inflatable Electric Boats.
No All Male / Female Groups.
Groups aged predominantly under 25, must check before booking.
Proof Of Suitable Photo Identification & Address Will Be Required From Lead Hirer.
Multiple Boat Bookings From Same Group/Family For Hire at the Same Date & Time will not be accepted and if deemed a booking is part of a multiple group booking, an increased Deposit will be required and pre -authorised of £500 per boat
Minimum of 2 Persons onboard any vessel at anytime.
2nd person must not be a minor under 21 yrs For Luxury Launch
18 yrs For Small Inflatable Electric Boats without first Checking with Buccaneer Boats.
The Company reserves the right not to hire a boat to any person whom it considers is unsuitable to operate the vessel. Or If Suitable Identification is not present. Or if Means Of Providing Security/Damage is not met.
No refunds or transfers will be given on day boats or small Boats booked in advance, other than where the cancellation is made by the company.
Please note that the company reserves the right to charge a £ 200 security deposit which may be increased this will be confirmed before hire commencement.
Non-family groups of Under 25 yrs
At the time of hire, a monetary security deposit will be taken of £200 per boat. This may be paid in cash or by card.
Please note that deposits taken by card are in the form of a pre - authorisation of funds. This can take 3 - 7 days subject to customers bank to show refunded to account.
On your return to the yard at the end of the hire period a full refund of the security deposit will be made if all of the following terms are met:
The boat is returned
By the stated time, Late Returns Will Incur £ 60 Per Hour Charged in £15 per 15 mins increments Without Exception, This Will Be Automatically Deducted From Your Security / Damage Deposit.
All Craft are GPS Tracked For Location, Time & Speed.
In a clean and tidy condition
Without any damage Or Loss Of Buccaneer Boats Equipment.
Without the company receiving any reports of anti-social or unsafe behaviour
If Damage Or Loss Occurs Exceeds Security Damage Deposit, The hirer Will Be Responsible For The Amount deemed reasonable for Repair or Replacement.
Any Damage Or Loss occurring From Malicious Or Negligence on behalf of the hirer or their Party Will be Responsible in full.
All customers are responsible for their personal possessions and property at all times and are required to exercise due care and attention to ensure their own personal safety and well being.
No pets or dogs permitted on Luxury Day Launch or small inflatable boats (SIB)
No fishing permitted or fishing equipment to be brought on board any day hire craft or small inflatable boats (SIB)
No Prams Or Buggies Permitted Due to Floor Space & Trip Hazard For Boarding Or Disembarking.
Every effort has been made to ensure that you have an enjoyable and memorable experience. If, however, you have a cause for complaint, the company is anxious that remedial action is taken as soon as possible. It is essential that you contact reception immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless the company is promptly notified. Please help the company to help you by following this procedure. If you fail to do so, this may affect your entitlement to claim compensation where this may otherwise have been appropriate.
All persons using any part of the premises, vessels or equipment do so at their own risk. The Company will not be held liable for any loss, injury or damage caused to any person, vessel, vehicle or other property on the premises unless such loss, injury or damage is caused by the negligence or wilful act of the Company.
The company is not liable for death, personal injury, or loss or damage to you or your property, or any property belonging to or in the possession of the hirer or any member of the hirer’s party (including any motor cars or their contents parked at the boat yard) unless it is caused by BB’s negligence or wilful default.
Party Members with limited mobility
If you have any members of your party with limited mobility, you must enquire as to the suitability of the boat at the time of booking. Whilst no guarantee can be given, the company will help and advise so far as is practical.
Neither party shall be held liable for failure or delay in the performance of its obligations under this contract, if such performance is delayed or hindered by the occurrence of an unforeseeable act or event which is beyond the reasonable control of either party (“Force Majeure Events”).
Acts or events constituting Force Majeure Events shall include, but not limited to, Act of God, government intervention, directives or policies.
The party affected by a Force Majeure Event shall notify the other as soon as soon as reasonably practicable after commencement of a Force Majeure Event.
Your statutory rights are not affected by anything contained within these conditions.
Self-drive Luxury Launch and Small Inflatable Boats are offered for hire by Buccaneer Boats Brundall
All boats offered for hire are licensed by the Broads Authority and are operated in accordance with the Broads Authority’s Day Boat Licencing code.
Boats are hired to members of the public age 21 yrs or over or 18 yrs For Small inflatable boat. There must be a minimum of two adults on all self-drive day Launch and Small Inflatable Boats.No minor may control the boat at anytime without exception.
NO PERSONS PERMITTED ON THE FRONT DECK OF THE BOAT. OR ON THE REAR DECK ENGINE HATCH AT ANYTIME, OTHER THAN IN AN EMERGENCY SITUATION OR M.O.B.
NO PERSONS ARE TO ENTER THE WATER FROM THE VESSEL UNLESS IN AN EMERGENCY ONLY OR M.O.B.
NO SWIMMING FROM THE VESSEL. LIVE PROPELLER UNDERWATER.
BUOYANCY AIDS ARE TO BE WORN AT ALL TIMES ON CRAFT INCLUDING SMALL INFLATABLE CRAFT.
The stated maximum number of passengers must not be exceeded. No further passengers to be collected or board outside Of Buccaneer Boats, all members of Hirers party must be present on commencement of hire and end of hire at Buccaneer Boats.
The company reserves the right to refuse to hire a day boat to any persons that it considers to be unsuitable to operate the boat. This includes people who are, or appear to be, under the influence of alcohol or drugs. The Broads Authority byelaws 1995 state that: ‘A person shall not navigate a vessel whilst under the influence of drink or drugs to such an extent as to be incapable of taking proper control of the vessel’.
No alcohol is permitted to be consumed or brought onboard a Buccaneer Boat hire boat at anytime, failure to adhere to t&c of this, will result in the forfeit of deposit by hirer.
An increased security deposit maybe be taken from certain party groups, please see security deposit section of these terms.
The company is not liable for the death or personal injury of the hirer (or any of the hirer’s party), or for loss or damage to the hirer’s (or any members of the hirer’s party’s) possessions, unless it is caused by negligence on the part of the company.
Use of the pontoons, quays and other landings on the Broads system is entirely at the risk of the hirer and members of their party.
Acknowledge they will attend and adhere to the instruction given on safe navigation of the boat.
Ensure that all members of the party conduct themselves in a manner consistent with the rules of navigation.
Return the boat by the stated time and in the same condition it was hired. If the boat is not returned by the stated time, a late fee will be charged to the customer’s card.
Hirers are instructed that boating can be dangerous and, whilst the company has taken all reasonable care in the preparation of the vessel and in the provision of safety equipment, the hirer is responsible for their own safety, the safety of third parties around them and the safe return of the vessel. Buccaneer Boats responsibilities : the company will
Instruct the hirer how to operate the boat and the safety equipment on board.
Ensure that the boat and its equipment are in a functional state during the hire and that there is enough fuel for a day’s hire.
Ensure that hirers take buoyancy aids for all persons on board. We insist that these are worn at all times by children and and that these are worn at embarkation at all times by adults.
Luxury Day Launch are available from 10 am to 5 pm. Minimum 2 passengers onboard & over 21 yrs
Luxury Day Launch seat a maximum of 6 passengers.(weight depending) Minimum 2 passengers onboard & over 21 yrs
Small Boats & Small Inflatable Boats are on a maximum 4 Hour Hire Minimum 2 passengers onboard & over 18 yrs
Small Inflatable Boats seat maximum of 4 passengers (weight depending)
Payments can be made by cash or card only.
Refunds or transfers will not be permitted.
In the case of unavoidable mechanical breakdown of the boat, the company will endeavour to provide an alternative boat. If this is not possible then a full refund or transfer to an alternative date will be offered. No compensation for other expenses incurred will be provided – this includes, but is not limited to, fuel, travel, accommodation, sustenance costs.
You may not take on the boat, without the company’s prior permission, portable cookers or heaters of any type, Including Portable or Disposable BBQ's lighting equipment or anything which may cause danger to the boat, its equipment, or its occupants.
You are responsible for the boat’s safe navigation and must take all reasonable care. No minor may control the boat at anytime. In the event of damage to the boat rendering it inoperable, however caused, no responsibility can be accepted by the company for loss of time or the cost of an alternative boat. In the case of any accident or damage to the boat, or any other craft, or to waterway property, or any third party’s property you must, for insurance reasons:
(a) record the name of any other boat involved with names, addresses and phone numbers of its owner and / or hirer (where applicable); and
(b) immediately report these facts to the boatyard with full details and extent of the damage; and
(c) report the full details in writing to the company on return from your hire. No repairs may be put in hand without the company’s consent. On returning the boat at the end of your hire you must inform the company of any damage or items broken, lost or stolen.
Every boat is checked before the start of each hire and, in the event of a mechanical failure, the right is reserved to delay departure until a repair has been affected, to reduce the chances of a mechanical breakdown. If a breakdown of any kind occurs, you must report it to the company immediately so that repairs can be made to enable you to resume your cruise. Provided that the company is so informed, they will take steps to repair the boat and/or its equipment as speedily as practicable in the circumstances. Apart from these obligations, the company shall not be liable in any respect for any indirect or consequential loss or damage, whether financial or otherwise, suffered as a result of such a breakdown. The company shall not be responsible for the consequences of delays or restrictions on cruising arising from obstruction, repairs or damage to waterways, flooding, shortage of water, industrial action or other circumstances beyond their control. The right is reserved to restrict cruising if unusual or hazardous conditions prevail.
Use of website disclaimer
The information contained in this website is for general information purposes only. The information is provided by Buccaneer Boats and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website. We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
Through this website you are able to link to other websites which are not under the control of the company. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, the company takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.