Buccaneer Boats 

01603 712057

Terms & Conditions

Electric Bike Hire

These Terms and Conditions are the standard terms for the hire of e-bikes and related equipment by norfolkbroadselectricbikehire.com part of Buccaneer Boats Riverside Estate Brundall Norwich NR13 5PL 

Definitions and Interpretation

In these Terms and Conditions the following expressions have the following meanings:

E-bike means an e-bike. supplied by Us and hired by You subject to these Terms and Conditions.

We/Us/Our means norfolkbroadselectricbikehire.com part of Buccaneer Boats Riverside Estate Brundall Norwich NR13 5PL

You means you, the hirer of the e-bike.(s) and all members of your group.

Proof of Identification

Proof of identification for the lead hirer must be provided upon collection of the e-bikes.  The ID must take the form of photo ID (such as passport or driving licence) Proof Of Address required. Buccaneer Boats reserves the right not to hire equipment to an individual.

Security Deposit

 £200 Per Group

This deposit is taken on a Cash Deposit or credit card pre-authorisation basis; this is where the funds for the deposit are reserved by your bank, Please note this can take 3-7 working days for funds to show on your account. The pre-authorisation by Buccaneer Boats is  cancelled immediately on return of e-bike(s) and related equipment is returned in a satisfactory Condition & Ontime.

Your Responsibilities

You are responsible for ensuring that You, and anyone else in your group, use the e-bike(s) safely and correctly and that you will follow the Highway Code.

You are responsible for ensuring that You, and anyone else in your group, are suitably physically fit to cycle without risk of injury.

When hiring the e bikes. You are acknowledging that cycling carries with it inherent risks including, but not limited to, those posed by road traffic; other cyclists; loose, slippery or uneven terrain; pedestrians; and animals.  You are agreeing not to operate the e-bike under the influence of alcohol, strong medication or other drugs.  By continuing with the hire You acknowledge to Us that You accept all risks associated with cycling.

If for any reason We believe You, or any member of your group, cannot competently ride the e-bike we reserve the right not to issue You with any cycling equipment.

Loss or Damage

You are responsible for managing the security of the e-bike(s) whilst under hire. You will be required to indemnify Us for, any loss or damage that might occur to the e-bike(s) and/or related equipment on hire.  Any charges will firstly be taken out of Your Security Deposit. If the cost of repairing the damage or replacing the e-bike(s) is, in our opinion, higher than the sum of the Security Deposit, You will be required to pay any excess sum.

Security

When left unattended the e-bikes must be secured with the lock provided to a fixed object through the frame.  

E-Bikes and Helmets

We use all reasonable endeavours to ensure that all e-bikes are regularly maintained, safety checked, and/or replaced as necessary.  At the time of hire, we will advise you on the operation of the e-bikes.  

It is illegal for anyone under the age of 14 to ride an e-bike.  All persons between the age of 14 to 18 must be accompanied by an adult.

We strongly recommend that you wear a safety helmet whilst you are riding the e-bikes.  We will not bear any liability for any injury or damage that results from Your failure to wear a helmet. 

During the Hire

In the event of a puncture you should STOP riding.  All tyres have a sealant within the inner-tube, use the pump provided to reinflate the tyre and continue with your ride.  If the problem persists, STOP and call Us for assistance.

Please note that the rear rack/rack bag is intended to carry light goods only. 

E-bikes must not be submerged in water or ridden on the beach.  Cycling in the rain is fine but deep puddles and fords must be avoided.

If any of the working parts should become defective during use you should STOP and call Us for assistance.

Late Returns

A late return will be charged at an additional fee of £20 per hour per bike.  Please note we have a limited number of e-bikes so late returns are likely to impact on other customers. 

Cancellation

We offer No Refunds Or Cancellations either in part or full once booked.

If You are unable to fulfil your booking, we will do our best to reschedule to an alternative date.

If, in Our opinion, the weather is forecast to be unsuitable for cycling, We will contact you to either reschedule, or if this is not possible, cancel, in which case 100% refund will be given.  Light rain or showers will not be considered a reason to cancel.

Parking

Unfortunately  we have limited parking, please check before arrival. There is however Public Parking approx In walking distance to Buccaneer Boats.